Losing access to the data on your hard drive, camera or other data storage media ranks high on the list of life’s most stressful events, especially if that data is mission critical. Choosing the right data recovery company can make a difference in whether you’ll get your important files and information back, as well as how long it will take and what condition it will be in when you get a new disk that contains the data. Finding a company that does data retrieval is easy—a simple web search will turn up hundreds. Finding one that does it right can be a bit more difficult.
Choose a Company With the Technology and Resources to Meet Many Data Loss Challenges
The software, hardware and facilities needed to safely recover data from damaged or inaccessible drives change rapidly, but the more experience a company has the more likely it is that they’ll be able to handle your data problem. When you contact a data retrieval service, ask how long they’ve been in business and what facilities they have to deal with recovery jobs. Look for a provider that has clean-rooms so that they can safely open your data devices for repair and recovery. Ask any questions that are specific to your particular situation as well. For instance, whether they can handle recovery from proprietary file systems, or from your specific device.
Ask About All the Services the Company Provides for Data Solutions
Some providers offer a range of options that include do-it-yourself recovery with software options. Others may provide emergency or expedited service to get you up and running faster, or offer onsite data retrieval services. Find out how long the company will retain the data they recover, and if you’ll be able to access it again for a period of time.
Look for Data Recovery Companies That Provide Accountability and Transparency
Only do business with a company that will provide you with an evaluation that lists recoverable files, a time frame and a quoted price range before you commit to the work. Accountability and transparency will help you avoid fly-by-night operators and scam artists.
Check the Quality of the Company’s Customer Service
In today’s world, there’s no excuse for any major company to provide anything less than 24/7/365 customer support and service. You should be able to call a toll-free number or get instant answers online, as well as tech support personnel to help you prepare your device before recovery and to help you reinstall your data after service. Many of the best companies also have online portals so that you can track the progress of your data recovery.
Select a Company You Can Trust
Look out for sales gimmicks that sound too good to be true and guarantees that no one can make. Choose a company, such as Fields Data Recovery, that offers full transparency about their capabilities and their pricing.
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